Shipping policy

1. Shipping Coverage

We ship to addresses within the United States only. Orders are fulfilled from our facility at 24151 Mirror Dr Unit 15, Chugiak, AK 99567, United States.

If a carrier cannot service your specific location, we will contact you within 1 business day to discuss alternative options or process a full refund.

2. Order Processing Time

  • Order cut-off: 6:00 PM CST, Monday–Friday
  • Processing time: 1–3 business days for in-stock items
  • Orders placed after 6:00 PM CST, on weekends, or U.S. holidays will be processed the next business day
  • We will notify you by email if additional time is needed.

3. Delivery Time Estimates

Standard Items (parcels):

  • Transit time: 3–6 business days after shipment
  • Total delivery time: 4–9 business days from order placement (processing + transit)

4. Shipping Costs (Transparent Pricing)

All shipping fees are calculated and displayed at checkout before payment:

  • Orders $79.99+: FREE standard shipping
  • Orders under $79.99: $8.00 flat rate shipping fee

5. Estimated Delivery Time

All Products (Standard and Furniture Items):

  • Processing time: 1–3 business days for in-stock items
  • Transit time: 3–6 business days after shipment
  • Total delivery time: 4–9 business days from order placement

What to expect:

  • You will receive a shipping confirmation email with tracking information within 24 hours of shipment
  • For large furniture items, the carrier may contact you to schedule a delivery appointment
  • Orders placed before 6:00 PM CST, Monday–Friday, begin processing the same business day when possible
  • Orders placed after 6:00 PM CST, on weekends, or U.S. holidays will be processed the next business day

Potential Delays:

  • Remote or rural areas (including parts of Alaska and Hawaii) may experience an additional 1–3 business days
  • Weather conditions or carrier disruptions may cause delays beyond our control
  • We will notify you immediately if any delays occur and provide updated tracking information

6. Order Tracking

  • You will receive a shipping confirmation email with tracking information within 24 hours of shipment
  • Track your order using the provided tracking number
  • Orders shipping in multiple packages will have separate tracking numbers for each package

7. Address Changes & Cancellations

  • Before shipment: Contact us immediately at info@furnishlath.com or +1 906-932-2204. We can modify or cancel your order at no charge.
  • After shipment: Address changes are not possible once the carrier has the package. Cancellations may incur return shipping fees.
  • Timeframe: Please contact us within 2 hours of order placement for the best chance of making changes.

8. Delivery Issues

Damaged or Defective Items:

  • Inspect your package upon delivery
  • Report any visible damage within 48 hours of delivery with photos of the box and item
  • We will arrange a replacement or full refund at no cost to you, including return shipping

Missing Items or Lost Packages:

  • Contact us within 7 days of the expected delivery date
  • We will file a claim with the carrier and send a replacement or issue a full refund

9. Return Shipping

  • Customers are responsible for return shipping costs for non-defective items
  • We cover return shipping for damaged, defective, or incorrect items
  • See our Refund Policy for complete return guidelines

10. Contact Information

  • Email: info@furnishlath.com
  • Phone: +1 906-932-2204
  • Support Hours: Monday–Friday, 9:00 AM–6:00 PM CST
  • Address: 24151 Mirror Dr Unit 15, Chugiak, AK 99567, United States